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Our Guide to Using an Interpreter 

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1

SPEAK DIRECTLY TO CLIENT 

Maintain eye contact with your client as you would with someone who speaks the same language as you. 

EXPLAIN YOURSELF 

Explain any idioms, acronyms, technical language and cultural references. The interpreter is not there to provide explanations, even cultural ones. 

2

INTERPRETER IS NEUTRAL 

Do not ask the interpreter for their opinion or include them in the conversation. They are not there as an adviser.

3

USE SHORT SENTENCES

Speak in short, simple sentences to allow the interpreter to easily convey the meaning of your message. Pause regularly to allow the interpreter to accurately interpret your message. 

4

2

ONE AT A TIME 

Take turns speaking and allow the interpreter to convey the full message before responding. 

5

6

ONE CONVERSATION

Everyone has the right to understand all that is being said. Avoid side conversations or remarks as the interpreter will interpret these too.